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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

A) Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
B) Supports the distribution of on-premise and remote agents and supervisors
C) Provides rapid deployment targets
D) Is built for Avaya IX TM Workforce Engagement Select
E) Offers only simple inbound voice call routing and reporting

2. Which of the following is the best description of the SIP Line Appearance feature?

A) Causes desk phones to present SIP call appearances the same as trunk line calls
B) Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
C) Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
D) Allows placement of SIP calls on selectable trunk line extensions
E) Permits instant two-way conferencing on SIP video endpoints

3. Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

A) Improve the customer experience
B) Add secure mobility features
C) Meet the UC needs of road warrior employees
D) Integrate and re-use equipment l already own
E) Grow my business

4. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Standard Edition
B) Desktop Trigger
C) Recorder Edition
D) Quality Management Edition
E) Workforce Management

Solutions: