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Novell 50-658 real answers - Service and support

50-658
  • Exam Code: 50-658
  • Exam Name: Service and support
  • Updated: Aug 06, 2026
  • Q & A: 174 Questions and Answers
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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Topic 1: Messaging and Collaboration- GroupWise Support
  • 1. GroupWise administration and troubleshooting
    Topic 2: Novell Enterprise Products Support- Directory Services
    • 1. Identity management fundamentals
      • 2. Novell eDirectory support and troubleshooting
        - Infrastructure Services
        • 1. Open Enterprise Server support concepts
          • 2. Network service configuration and maintenance
            Topic 3: Client and Systems Management- Endpoint Management
            • 1. ZENworks configuration management
              • 2. ZENworks asset management basics
                Topic 4: Security and Access Management- Access control systems
                • 1. Novell Access Manager concepts
                  • 2. Authentication and authorization troubleshooting
                    Topic 5: General Troubleshooting and Support Skills- Support Processes
                    • 1. Technical support workflows
                      • 2. Escalation procedures
                        - Problem Diagnosis
                        • 1. System monitoring and diagnostics
                          • 2. Incident analysis and resolution methodology

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