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What Is the Cisco 500-440 Exam?
The Cisco 500-440 test includes about 65-75 questions that the candidate needs to finish within 75 minutes. The questions come in the format of multiple-choice, drag-and-drop multiple response questions and fill in the blanks. The test is conducted by Pearson VUE, you can either take this exam online or in the test center. Moreover, you have to pay $300 to register for the exam. It is important to note that this exam result is valid for 2 years after which candidates need to take the exam again for recertification.
Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco
This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.
The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
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Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Cisco Unified CVP and IVR design - Unified Intelligence Center reporting design - Cisco Finesse desktop design - Unified ICM design and routing logic |
| Network Design Considerations | 20% | - Latency, jitter, and packet loss thresholds - Security and firewall topology - Bandwidth and QoS requirements |
| Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - High availability and redundancy - Architecture and deployment models - Core components and functionality |
| Design Considerations for Cisco Unified Communications Manager | 15% | - Trunking and dial plan design - Integration with Unified CCE - Media resource planning |
| Virtualization Environment | 8% | - Supported virtualization platforms - VMware requirements and guidelines - Resource allocation and best practices |
| Sizing and Scalability | 12% | - Agent and call volume sizing - Growth and scalability planning - Component capacity planning |
