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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Communication Manager Core Configuration | - Station and endpoint administration
|
| Topic 2: Avaya Contact Center Integration | - Contact center call flow design
|
| Topic 3: Avaya Call Management System (CMS) Implementation | - ACD reporting and analytics
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
- A. by the VDN of Origin announcement before call is delivered
- B. by the telephone display (a = Originator Name to VDN)
- C. by the flashing skill button on the telephone set
- D. by the Skill whisper announcement before call: is delivered
Correct Answer: A,B 🗳️
Explanation: Only visible for Dumpexams members. You can sign-up / login (it's free).
To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
- A. /cms/install/net use and /cms/install/netboo.eri0
- B. /dev/eri0 and /dev/hostname.eri0
- C. /etc/hostname. Eri0 and /etc/netmasks
- D. /net/eri0 and/net/netmasks
Correct Answer: C 🗳️
Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
- A. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
- B. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
- C. Tape backup is called CMSADM, while network backup is referred as Maintenance.
- D. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
Correct Answer: D 🗳️
Which application or menu can be used for creating an ACD on CMS?
- A. CMS-Supervisor
- B. CMS-Terminal
- C. cms svc
- D. cms adm
Correct Answer: A 🗳️
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
- A. Avaya Business Advocate
- B. Percent in Service Level
- C. ASA-Average Speed of Answer
- D. EWT- Expected Wait Time
Correct Answer: A 🗳️
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