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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) UCMDataCollector
B) UCMServices
C) CallServerConnector
D) UCM-PU

2. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
B) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
C) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
D) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations

3. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A) Add a custom filter type error, and then add this filter in selection criteria.
B) By default all the errors are highlighted in Kibana.
C) Set the login level to FINE to see error messages.
D) Under Filters, choose the level, and then select Add Filter Error.

4. Which statement describes the function of the Work Assignment Snap-in?

A) It is responsible for interaction routing.
B) It is a normalized model for all Avaya Oceana resources.
C) It helps Avaya Oceana customer* build their business logic.
D) It provides contextual information.

5. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) OCP cluster
B) Common Component cluster
C) Each cluster
D) UAC cluster

Solutions: