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Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:

1. Which option is recommended when you document potential solution options?

A) Communicate information about various options at a relatively similar level of detail.
B) Only provide data on Cisco and Partner solutions. If ecosystem partners are used in the solution, refer the customer to these companies for solution information.
C) Only list two possible choices to make it easiest for the customer to make a selection.
D) Provide analysis to the lowest level of detail for each of the available choices.

2. Which option is part of a communication plan?

A) frequency and method to distribute status information
B) name and department number of email recipients
C) reporting structure for a department
D) rating of support

3. Which option is a nonfinancial impact?

A) retirement of servers previously used for capacity spikes
B) number of new sales wins due to improved collaboration
C) percentage reduction in attrition (resignations) among customer service reps due to improved tools
D) improved brand image and reputation, as reflected in an informal set of interviews by someone writing an industry blog

4. Which action is the recommended way to describe business unit benefits from upgrading a customer's 2-year old network?

A) Describe how the capacity upgrade allows the customer to reduce support headcount within the IT organization.
B) Highlight the improved response time and service level possible.
C) Relate the increase in reliability and performance to the impact on business activities that are supported by the network.
D) Focus on the unique aspects of Cisco advanced technology, as compared with the customer's current network.

5. Which example is a business case assumption that is most likely to be provided by the IT executive?

A) IT transaction volumes will grow 10% annually for the next 2 years.
B) The business will outsource customer service to a third party.
C) The expected weighted cost of capital can define the rate of return.
D) The number of personnel can be reduced in the business unit due to automation.

Solutions: