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Apple Macintosh Service Certification Sample Questions:

1. You are removing the main battery from MacBook Pro 17" Early 2009 model. Which of the
following is best practice when handling this.

A) Hand the best with one hand, pressing between the soft
B) Recover any puncture or tear into the soft mylar with copal
C) Hold the battery carefully by its edges only
D) Hand the best any way, it does not matter

2. A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?

A) Apple Service Diagnostic
B) Terminal
C) Apple Hardware Test
D) Console

3. What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?

A) Video card
B) Large heat sink
C) Battery connector
D) EMI clips

4. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

A) RAM
B) Logic board
C) Power adapter
D) Optical drive

5. Examine the exhibit.

What is the correct name for this type of pixel anomaly?

A) Bright dot defect
B) Dark dot defect
C) Stuck sub-pixel
D) Vertical TAB fault

Solutions: