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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Crowd service and technician management - Resource planning and scheduling |
| SAP Field Service Management Fundamentals | 12% | - Core business processes - Solution overview and architecture - Navigation and basic administration |
| Reporting & Analytics | 14% | - Standard reports and dashboards - Data export and analysis - Report templates and configuration |
| Service Execution & Completion | 16% | - Service call lifecycle - Effort, material, and expense recording - Forms, reports, and documentation |
| Mobile Application | 16% | - Offline functionality and data synchronization - Field service mobile app features - Check-in, checkout, and time recording |
| Master Data Management | 12% | - Equipment, item, and service call setup - Organizational structure configuration - Partners, skills, and service contracts |
| Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
What are the some of the available options to create dashboard reports? Choose Two correct answers.
- A. Use pre-assembled reports.
- B. Use pre-assembled queries.
- C. Import report templates.
- D. Import queries
Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.
- A. QR codes
- B. Workflow assignments
- C. Moment-sets
- D. Branding
Which activities can you perform in the Administration module? Choose Two correct answers.
- A. Define service workflow
- B. Perform system monitoring
- C. Maintain session configuration
- D. Edit smartfrom templates.
Which tool is used to build an online cloud report'? Choose the correct answer.
- A. Caspar Studio
- B. Crystal Reports
- C. Microsoft Reports
- D. Crystal Dashboards
- E. Jaspersoft Studio
Is it possible to trigger a sync-process each time you open the mobile app? Determine whether this statement is True or False.
- A. True
- B. False
