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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) System engineers
B) Application engineers
C) Application specialists
D) Process owners
E) Process experts

2. What is one aspect of the environment that is important for sizing an IT service management solution?

A) quantity of people involved in the service management processes
B) IT staff certifications
C) IT processes in use
D) types of security protocols in use

3. Which services attributes should be considered when analyzing the outcome for customer value?

A) business objectives, IT objectives, and process metrics
B) people, products, and technology
C) objectives, metrics, and desired outcome
D) desired outcome, supplier metrics, and IT objectives

4. The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?

A) A blackout period can be created for the change freeze.
B) A change implementation window can be created for the change freeze.
C) A change window can be created for the change freeze.
D) The Bulletin Board can be used to advertise the change freeze.

5. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) ODBC
B) Web services
C) Windows Communication Foundation
D) Database interface tables
E) CORBA

Solutions: