Free renewal in one year
To meet the demands of customers, our CIS-ITSM exam preparatory files offer free renewal in one year, which might sound incredible but, as a matter of fact, is a truth. As you know, the majority of people are curious about new things, especially things that they have never heard about before. As a result, aperiodic renewal can attract more people to pay attention to our ServiceNow CIS-ITSM test prep. Of course, our CIS-ITSM study materials, with serving the people as the paramount goal, provide customers whoever make a purchase for our exam files with free renewal for one year mainly in order to make up for what the customers have neglected in the study materials. What's more, our CIS-ITSM exam preparatory files carry out a series of discounts a feedback our customers. In this way, choosing our CIS-ITSM test prep is able to bring you more benefits than that of all other exam files.
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
High guarantee for the personal interests of customers
Our ServiceNow CIS-ITSM exam preparatory files guarantee personal interests of customers concerning the following two aspects. On the one hand, the payment of our exam files is supported by the authoritative payment platform in the world, which protects the personal information of our customers from leaking out (CIS-ITSM test prep materials). On the other hand, customers who have failed in the exam luckily can ask for full refund or changing other exam files for free. Of course, this kind of situation can be rarely seen as few people will not be able to pass the exams under the guidance of our CIS-ITSM study materials.
After purchase, Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Mobile Development Fundamentals (On-demand)
- Major Incident Management (On-demand)
- ServiceNow Fundamentals (ILT)
- CIS-IT Service Management Exam Prep
- ServiceNow Platform Implementation (ILT)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Knowledge Management Fundamentals (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Knowledge Management Implementation (On-demand)
- Service Portal Fundamentals (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience working on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
This is the era of information technology where all kinds of information is flooded on the Internet (CIS-ITSM study materials), making it much more difficult for those who prepare for the tests to get comprehensive understanding about the exam files they are going to choose. However, there is still one kind of CIS-ITSM exam preparatory that is one hundred percent trustworthy for the general public to testify their quality that is our CIS-ITSM test prep files. The reason why I claim our CIS-ITSM study materials with assurance is due to the following aspects.
Enough for the tests after 20 or 30 hours'practice
It is a sort of great magic for those who have bought our CIS-ITSM study materials as many of them can take part in the exam just after 20 or 30 hours'practice. They are quite surprised by the great progress they have made in such a short period. Is it a kind of power granted by God? No, certainly not. The true reason for the speedy improvement is that our CIS-ITSM exam preparatory files are so ingeniously organized that they are suitable for everybody, no matter what kind of degree he or she is in concerning their knowledge of the targeted exams. Therefore, once they have used our ServiceNow CIS-ITSM test prep materials, they can easily get the hang of the key tested point so that they are more likely get better grades than those without the help coming from our CIS-ITSM study materials.
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident Management | 30% | - Integration with CMDB and other ITSM modules - Incident lifecycle and process flow - Assignment rules, escalation, and notifications - Configuration of incident properties, fields, and states |
| Topic 2: Integrations & Advanced Features | 10% | - Integration between ITSM applications - Service Portfolio Management - Service Operations Workspace configuration - Platform features: Workflows, Notifications, Reporting |
| Topic 3: Request Fulfillment & Service Catalog | 15% | - Service level agreements for requests - Catalog variables, order guides, and workflows - Request lifecycle, approval, and fulfillment processes - Service catalog design, items, and categories |
| Topic 4: Problem Management | 20% | - Known error and workaround management - Root cause analysis and documentation - Problem lifecycle, identification, and investigation - Problem resolution and closure processes |
| Topic 5: Configuration Management Database (CMDB) | 5% | - CMDB integration with ITSM processes - CMDB data model, classes, and relationships - CI identification, reconciliation, and normalization |
| Topic 6: Change Management | 20% | - Change success measurement and reporting - Change scheduling, risk assessment, and implementation - Change types: Standard, Normal, Emergency - Change models, approval workflows, and policies |
