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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. A patient experience professional is asked by leadership to develop an action plan for improvement based on the measurement of a key driver question. Which step should the patient experience professional take FIRST?

A) Create patient satisfaction measurement tools.
B) Obtain the latest satisfaction measurements.
C) Reward and recognize staff to reinforce good behavior.
D) Implement a patient and family focus group.

2. Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

A) Meeting with current volunteers to gather ideas
B) Inviting community members to join
C) Working with leadership and staff to get buy-in
D) Assembling written training materials

3. In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A) To provide care for the patient
B) To make decisions for the patient
C) To ensure that the patient is safe
D) To advocate for the patient

4. When redesigning the discharge process to incorporate teach-back, which is the BEST way to establish a sense of urgency to facilitate the change?

A) Train staff on the use of teach-back.
B) Demonstrate the positive impact on patient outcomes.
C) Create a timeline for implementation.
D) Include teach-back in performance appraisals.

5. A healthcare organization wants to leverage their patient experience scores to support their brand messaging that the organization is a world-class health provider. Which data element would BEST support this campaign?

A) A 3-to-5-year series trend of the organization's overall percentile ranking on the national benchmark
B) A list of key drivers' performance within the past two fiscal years
C) A year-to-date top-box score for Overall Rating 0 to 10
D) A previous fiscal year's percentile ranking for Likelihood to Recommend on the state benchmark

Solutions: