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GAQM CSMP-001 real answers - Certified Sales and Marketing Professional (CSMP)

CSMP-001
  • Exam Code: CSMP-001
  • Exam Name: Certified Sales and Marketing Professional (CSMP)
  • Updated: Aug 11, 2026
  • Q & A: 0 Questions and Answers

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GAQM CSMP-001 Exam Syllabus Topics:

SectionObjectives
Topic 1: Telemarketing- Communication Skills
  • 1. Telephone Sales Techniques
  • 2. Customer Service Excellence
  • 3. Verbal Communication
- Sales Execution
  • 1. Pre-Call Planning
  • 2. Callbacks and Follow-Up
  • 3. Trust Building
  • 4. Closing the Sale
  • 5. Negotiation Fundamentals
  • 6. Script Development
Topic 2: Basic Internet Marketing- Internet Marketing Fundamentals
  • 1. Internet Marketing Concepts
  • 2. Online Influence Expansion
  • 3. Internet Marketing Planning
- Digital Marketing Techniques
  • 1. Online Advertising
  • 2. Email Marketing
  • 3. Search Engine Optimization (SEO)
Topic 3: Marketing and Sales- Marketing Fundamentals
  • 1. Strategies for Success
  • 2. Market Research
  • 3. Recognizing Trends
  • 4. Mission Statements
  • 5. Defining Marketing
- Marketing Planning and Promotion
  • 1. Increasing Business
  • 2. Trade Shows
  • 3. Advertising
  • 4. Networking
  • 5. Brochures
  • 6. Developing a Marketing Plan
Topic 4: Marketing with Social Media- Execution and Analytics
  • 1. Social Media Management Tools
  • 2. Specialty Social Platforms
  • 3. Facebook, LinkedIn and Twitter Marketing
  • 4. Community Building
  • 5. Trend Monitoring
  • 6. Metrics and Analysis
  • 7. Damage Control
  • 8. Blogging and Vlogging
- Social Media Strategy
  • 1. Social Media Fundamentals
  • 2. Social Media Team Development
  • 3. Marketing Mix Integration
  • 4. Social Media Planning
Topic 5: Building Relationships for Success in Sales- Relationship Building
  • 1. Relationship Formation Factors
  • 2. Disclosure Techniques
  • 3. Influencing People
  • 4. Customer Focus
- Communication and Networking
  • 1. Relationship Selling Communication Skills
  • 2. Non-Verbal Messages
  • 3. Small Talk Techniques
  • 4. Networking Management
Topic 6: Body Language- Non-Verbal Communication
  • 1. Body Signals
  • 2. Mirroring and Leading
  • 3. Personal Space
  • 4. Facial Expressions
  • 5. Posture Monitoring
- Professional Presence
  • 1. Interactive Exercises
  • 2. Handshake Techniques
  • 3. Professional Appearance
Topic 7: Branding- Brand Development
  • 1. Brand Fundamentals
  • 2. Brand Positioning
  • 3. Brand Name and Slogan Development
  • 4. Visual Identity Creation
  • 5. Mission and Vision Creation
- Brand Management and Evaluation
  • 1. Middleton's Brand Matrix
  • 2. SWOT Analysis
  • 3. Balanced Scorecard
  • 4. Evaluation Interpretation
  • 5. Brand Launch
  • 6. Brand Health Measurement
  • 7. Customer Brand Connection
Topic 8: Dynamite Sales Presentations- Presentation Delivery
  • 1. Presentation Skills
  • 2. Presentation Preparation
  • 3. Successful Presentation Elements
  • 4. Professional Dress
- Proposal Development
  • 1. Writing Proposals
  • 2. Editing Techniques
  • 3. Proposal Formats

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