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SAP C_C4H510_04 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain Installed Base & its usage in Service Tickets Identify the different Service Processes and their capabilities
Topic 2	Explain Contracts & Case Management in Service Tickets Explain Warranty Management & its usage in Service Tickets
Topic 3	Leverage MS Excel with SAP Cloud for Customer reports Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
Topic 4	Perform tasks associated with the maintenance of employees Explain Time Recording and Fulfillment in Service Tickets
Topic 5	Identify how to use personalization and extensibility, including mashups and custom business objects Explain Maintenance Plan & its usage in Service Tickets
Topic 6	Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration Service Elements and Notificationa
Topic 7	Communication channels for Service Tickets Explain Registered Products & their usage in Service Tickets

Reference: https://training.sap.com/certification/c_c4h510_04-sap-certified-application-associate--sap-service-cloud-2011-g/

SAP C_C4H510_04 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

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