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ISO ISOIEC20000LI real answers - Beingcert ISO/IEC 20000 Lead Implementer Exam

ISOIEC20000LI
  • Exam Code: ISOIEC20000LI
  • Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
  • Updated: Oct 13, 2026
  • Q & A: 123 Questions and Answers
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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Measure Phase20%- Data Collection and Analysis
- Performance Measurement Framework
- Key Performance Indicators
Topic 2: Analyze Phase25%- Gap Analysis
- Risk Assessment
- Root Cause Analysis
Topic 3: Advanced Statistics and Data Analysis5%- Statistical Methods
- Data Interpretation
Topic 4: Project Management5%- Project Planning
- Resource Management
Topic 5: Improve Phase20%- Implementation Strategies
- Improvement Planning
- Change Management
Topic 6: Define Phase20%- Service Management System Principles
- Introduction to ISO/IEC 20000
- Scope and Policy Definition
Topic 7: Leadership and Team Management5%- Team Coordination
- Roles and Responsibilities
Topic 8: Control Phase10%- Continual Improvement
- Monitoring and Control Mechanisms

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

Question #1

According to scenario 7, the team prevented a potential attack based on knowledge gained from previous incidents. Is this acceptable?

  • A. No, before responding to an information security incident, an information security incident management policy must be established
  • B. No, every information security incident is different, hence knowledge gained from previous incidents cannot prevent potential attacks
  • C. Yes, in the absence of an information security incident management policy, lessons learned can be applied
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Diana works as a customer service representative for a large e-commerce company. One day, she accidently modified the order details of a customer without their permission Due to this error, the customer received an incorrect product. Which information security principle was breached in this case7

  • A. Availability
  • B. Confidentiality
  • C. Integrity
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

According to scenario 9, TroNlcon SPEC aimed to eliminate the causes of adverse events By focusing on:

  • A. Preventing information security incidents rather than correcting them
  • B. Correcting information security Incidents rather than preventing them
  • C. Detecting information security incidents rather than correcting them
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted What should TradeB do in order to deal with residual risks? Refer to scenario 4.

  • A. TradeB should accept the residual risks only above the acceptance level
  • B. TradeB should evaluate, calculate, and document the value of risk reduction following risk treatment
  • C. TradeB should immediately implement new controls to treat all residual risks
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Based on scenario 2, Beauty should have implemented (1)_____________________________ to detect (2)
_________________________.

  • A. (1) An intrusion detection system, (2) intrusions on networks
  • B. (1) Network intrusions, (2) technical vulnerabilities
  • C. (1) An access control software, (2) patches
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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