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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) One dynamic marketing list can contain accounts, contacts, and leads.
B) Static marketing lists cannot be locked.
C) You can remove members from a dynamic marketing list by using an Advanced Find query.
D) You can add members to a static marketing list by using an Advanced Find query.
E) You can copy a dynamic marketing list to a static marketing list.

2. In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.)

A) Customers
B) Resources
C) Service
D) Subject
E) Start Time

3. In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully
utilized before a new truck is scheduled.
What should you do?

A) Set the capacity on the utilized trucks to 1, and the capacity on the non-utilized trucks to 2.
B) Set the capacity on the utilized trucks to 2, and the capacity on the non-utilized trucks to 1.
C) On the Service item, set the selection rule selection criteria to Least Busy.
D) On the Service item, set the selection rule selection criteria to Most Busy.

4. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a set of measurements in which a product is available
B) a way to organize multiple price lists
C) a way to bundle two or more products together
D) a way to define the product that will be used as a substitution if another product is unavailable

5. In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has
three line items.
You invoice the contract. Which of the following actions can be performed on contract lines while a contract
is in the Invoiced state?

A) bulk-delete existing contract lines
B) add new contract lines
C) edit existing contract lines
D) cancel existing contract lines

Solutions: