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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?

A) Use huddles for everyone to join the 9 a.m. meeting and share their updates.
B) Request teammates to share their updates in the project channel.
C) Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.
D) Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.

2. You have successfully completed a Grid Design Workshop with your client in which you walked through their grid design options and gathered their feedback.
Which elements should be included in the executive summary of their chosen grid design?

A) Model name, key benefits and considerations
B) Workspace recommendations with access level, key benefits and key considerations
C) Workspace recommendations with channels and key benefits
D) Model name, workspace recommendations and key considerations

3. Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A) Convert guests to multi-channel guests.
B) Enable the option to bypass SSO for guests.
C) Convert guests to full members.
D) Collaborate with guests via a Slack Connect channel.

4. Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?

A) Create workspaces based on how information is naturally shared.
B) Create workspaces for each department.
C) Create the minimum number of workspaces to meet your users' needs.
D) Provide an overarching, easy-to-follow structure to the grid.

5. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
B) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
C) Do not allow threading in any announcement channels.
D) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.

Solutions: