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After purchase, Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)

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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customersthe ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?

A) Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
B) Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
C) Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give usersaccess to the customer site.
D) Create business accounts for partners and internal users, enable the accounts as customers, and thencreate users under these accounts by creating contacts.

2. Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

A) Help Center
B) Customer Service
C) Partner Central
D) Customer Account Portal

3. Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?

A) Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
B) Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
C) Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
D) Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

4. Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A) Sharing Set
B) OWD and Apex Sharing
C) Case co-ownership using Super User access
D) Sharing Map and custom permission set

5. Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.

A) Metadata API can be used programmatically as well as declaratively.
B) Metadata API is ideal when multiple work streams are involved.
C) Metadata API is ideal for when the changes are complex.
D) Metadata API supports migrating all Communicates settings and features.

Solutions: