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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which of the following statements are true? (Choose two.)

A) You cannot view either type of log file.
B) You can view protocol capture logs but not media capture logs.
C) Media capture logs can be read only with the support of customer care.
D) You can view both protocol and media capture logs.

2. Calling Name and Address can be overridden.

A) True
B) False

3. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization
B) Admin > Account Settings > Organization Settings
C) Admin > Account Settings > Organization Settings > Settings

4. To assign extensions to users, you must first

A) Buy the extension number from the carrier.
B) Assign the extension to the user's phone.
C) Create a pool of extensions.
D) Add the extension to the dial plan.

5. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
B) Designated Contacts are the only people within the organization who may contact and work with support.
C) Designated Contacts are the only people within an organization with access to the Resource Center.
D) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E) Designated Contacts provide the first level of support for their organization.

Solutions: