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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 8%–12% | - Middleware and communication arrangements - Integration with SAP ERP / CRM - Web services and APIs |
| Topic 2: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 3: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 4: Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Custom report creation - Data sources and key figures |
| Topic 5: Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Topic 6: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 7: Product and Pricing | 8%–12% | - Pricing configuration - Price lists and discount determination - Product master data |
| Topic 8: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 9: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Opportunity lifecycle and forecasting - Sales methodology configuration |
| Topic 10: User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Topic 11: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 12: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
| Topic 13: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 14: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 15: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which of the following activities can you perform with the SAP add-in for Microsoft Excel? (2 correct answers)
A) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
B) Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
C) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
D) Upload Microsoft Excel workbooks to SAP Cloud for Customer
2. Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)
A) Appointment
B) Visit
C) Phone calls
D) Task
E) Service request
3. Administration and configuration functionality is available in the HTML5 Ul. Determine whether this statement is true or false.
A) True
B) False
4. Which data is synchronized bi-directionally between SAP Hybris Cloud for Customer and SAP CRM on premise? (2 correct answers)
A) Product master data
B) Opportunities
C) Account Master Data
D) Territory Management data
5. You have selected the Override Territory field on the Accounts overview page. What effect does this have on the territory determination?
A) It aligns the account territory determination with the territory realignment run
B) It removes only accounts with multiple territories from the territory realignment run
C) It removes the account from the territory realignment calculation
D) It remove the employee from the territory realignment calculation
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B,C,D | Question # 3 Answer: A | Question # 4 Answer: B,C | Question # 5 Answer: C |
