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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which of the following objects can be tested on their own without using the whole context of a program or transaction? (Choose two)

A) Screens
B) Forms
C) Authorization object
D) Function modules

2. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

A) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
B) Send notes to customer without being sure that they will help.
C) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
D) Try to guess what the customer 'might' want to have.

3. During the execution of a dialog transaction, you receive an error message about a failed authority check. How could you analyze this? (Choose two)

A) Create a Breakpoint on Statement AUTHORITY-CHECK and watch out for return codes other than 0.
B) Analyze the entry in transaction SU53 (Authorization Data for User) and compare with the User Master Record.
C) Use the F1 help to check the message ID and then apply the where-used list in transaction SE91.
D) Get the name of the authorization object from the F1 help, navigate to its definition (in SE80) and apply the where-used list.

4. Which scenarios will be provided by SAP Solution Manager in the Application Management Life Cycle? (Choose two)

A) Implementation
B) Human Resource Management
C) Hardware Management
D) Operations

5. In the Service Desk, where can you search for SAP Notes?

A) Via transaction SNOTE_SEARCH
B) Via transaction SNOTE
C) Via the Tab SAP Notes in the message
D) Via transaction SAP_NOTE

Solutions: