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After purchase, Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What must the customer do to ensure recovery of encrypted data before replacing a system board that contains a Trusted Platform Module (TPM)?

A) Export the username and password that are associated with the desktop TPM application that accesses the encrypted data.
B) Back up the certificates and encryption keys that are stored in the TPM chip to an external device.
C) Export the TPM embedded MySQL database to an external device.
D) Run the HP TPM export utility to save the encrypted information to an FTP site.

2. In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

A) Authentic Version ROM (AVR)
B) Microsoft Genuine Firmware (MGF)
C) Genuine Product Chipset (GPC)
D) Digital Product Keys (DPK)

3. How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology provide faster access to stored data?

A) It contains a built-in disk defragmentation utility that runs during low drive use to ensure quick sequential reads.
B) It creates a hidden partition on the disk to store cached application data that is defragmented during low drive use.
C) It uses a Solid-State Drive (SSD) or mSATA drive as a disk cache by placing frequently-used blocks of disk data on the SSD or the mSATA drive.
D) It partitions a configurable segment of the RAM as disk cache.

4. A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A) Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
B) Try reading the protected media on a standard definition device to ensure that the media is working properly.
C) Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
D) Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.

5. What are the supported operating systems for HP Support Assistant?

A) Windows 7, Windows 8, and Linux
B) Windows Vista, Windows 7, and Windows 8
C) Windows Vista, Windows 7, and Linux
D) Windows XP, Windows Vista, and Windows 7

Solutions: