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HP HP2-H27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Resources and Documentation | 8% | - Service manuals and technical documentation - Ordering parts and support channels - HP PartSurfer and support websites |
| Topic 2: Diagnostics and Troubleshooting | 28% | - HP diagnostic tools and utilities - Basic troubleshooting methodology - Advanced fault isolation and resolution |
| Topic 3: HP Service Basics, Identification, Warranty and Parts | 12% | - Warranty policies and support entitlement - Service fundamentals and safety - Product identification and part numbers |
| Topic 4: HP Product Technology and Components | 24% | - Networking, power systems, and security features - Display, graphics, and input devices - Processors, memory, and storage |
| Topic 5: Servicing HP Products | 28% | - Notebook specific service and repair - Safety precautions and procedures - Desktop and workstation repair |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?
- A. The boot block notifies that the BIOS upgrade failed, and then it automatically restarts using the last known good BIOS from the 64KB archive.
- B. The boot block notifies that the BIOS upgrade failed, and then it allows installation of the BIOS from any USB drive.
- C. The boot block notifies that the BIOS upgrade failed, and it enables the integrated network card driver to allow you to install a good BIOS from a network share via the command prompt.
- D. The boot block notifies that the BIOS upgrade failed, and then it allows booting from a diskette drive, a USB disk-on-key, or a CD-ROM drive.
Correct Answer: D 🗳️
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Which statement best describes self-encrypting drive (SED) technology?
- A. SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.
- B. SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.
- C. The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.
- D. SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.
Correct Answer: D 🗳️
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What tag do certain HP workstations have (in addition to the service tag) that provides the build ID and the feature byte, which are required for replacing a system board?
- A. the system board label
- B. the support label
- C. the technician data label
- D. the flexbuild label
Correct Answer: D 🗳️
What is different about USB 3.0 ports that allows USB 3.0 devices to communicate at higher speeds?
- A. USB 3.0 implements packet compression for fast data transfer
- B. USB 3.0 provides parallel processing techniques for optimal speeds.
- C. USB 3.0 receptacles and plugs have twice as many contacts
- D. USB 3.0 provides and accepts greater voltage increasing overall performance
Correct Answer: D 🗳️
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A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?
- A. Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
- B. Try reading the protected media on a standard definition device to ensure that the media is working properly.
- C. Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
- D. Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.
Correct Answer: D 🗳️
