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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. A company wants to better manage and personalize interactions with its clients across phone, email, and chat platforms.
Which software type would support this goal?

A) Customer relationship management software
B) Organizational knowledge base software
C) Customer satisfaction tracking platform software
D) Enterprise workflow management system software

2. How should high-risk, high-impact items be handled?

A) Draft a summary of risks for status reports
B) Track them without taking immediate action
C) Create mitigation plans to address them
D) Develop a plan to revisit them in future phases

3. What is the goal of the maintenance phase in the system development life cycle (SDLC)?

A) To design and deploy the software architecture
B) To fix defects and update the software
C) To conduct unit testing and receive feedback
D) To gather initial business requirements

4. Which lifecycle stage of ITIL focuses on creating services and procedures?

A) Service design (SD)
B) Service strategy (SS)
C) Service transition (ST)
D) Service operation (SO)

5. What is part of an effective IT ethics policy?

A) Ethical scenarios for training purposes relevant to IT roles
B) Password requirements for company-managed systems and mobile access
C) Standards for security practices without mention of user conduct
D) Guidelines for responsible technology use and consequences for misuse

Solutions: