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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Actions and Treatments | 12% | - Action Management
|
| Decision Strategies | 25% | - Strategy Design
|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Engagement Policies | 12% | - Policy Configuration
|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Channels | 10% | - Channel Integration
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
To which types of decisions can Pega Customer Decision Hub be applied?
- A. Determining the cause of a customer's problem
- B. Determining why response rates for a campaign in one region are below average
- C. Determining how to optimize the product portfolio to increase market share
- D. Determining how to retain a customer
Correct Answer: B 🗳️
DRAG DROP
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.
Correct Answer:
Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?
- A. preview section from the email content editor
- B. a seed list from the Test Message tab
- C. schedule an outbound run with a limited number of customers
- D. a list of customer email addresses from the Test Message tab
Correct Answer: B 🗳️
U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
- A. Eligibility
- B. Applicability
- C. Suitability
- D. Suppression rules
Correct Answer: C 🗳️
HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
Correct Answer:
