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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Policy and Volume Constraints | 13% | - Tracking periods for policies - Outbound volume limiting - Prevent action overexposure |
| Topic 2: Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Topic 3: AI and Arbitration | 8% | - Action arbitration logic - Business rule prioritization - AI-based prioritization |
| Topic 4: Actions and Treatments | 15% | - Define and manage customer actions - Web offer presentation - Outbound action configuration |
| Topic 5: Channels | 10% | - Email offer delivery - Real-time containers - Third-party integration |
| Topic 6: Next-Best-Action Concepts | 8% | - One-to-one customer engagement - Always-on outbound fundamentals - Define starting population - Contact center value optimization |
| Topic 7: Decision Strategies | 25% | - Design and build decision strategies - Implement eligibility rules - Use predictive models - Simulate and test strategies |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
What is the name of the property that is automatically recomputed for each decision component?
- A. Order
- B. Propensity
- C. Rank
- D. Priority
Correct Answer: C 🗳️
DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Correct Answer:
A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?
- A. Customer contact limits
- B. Volume constraints
- C. Suppression rules
- D. Applicability rules
Correct Answer: C 🗳️
In Pega Customer Decision Hub, the characteristics of an action are defined by using
- A. properties
- B. plain text
- C. logos
- D. banners
Correct Answer: A 🗳️
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
- A. Set-Property=1, Results=4
- B. Set-Property=1, Results=1
- C. Set-Property=4, Results=4
- D. Set-Property=4, Results=1
Correct Answer: A 🗳️
