2023 Current PC-CIC-Core dumps Preparation through Our Practice Test
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The PureConnect platform is a comprehensive solution for contact center management that offers a range of features and capabilities to optimize customer interactions across multiple channels. The PC-CIC-Core exam is a rigorous certification that tests the understanding of core concepts and practical skills required to implement and manage customer experience solutions using the PureConnect platform.
The Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Certification Exam is a professional certification exam designed for individuals seeking to demonstrate their proficiency in the use of the Genesys PureConnect: CIC (Customer Interaction Center) software. The certification exam is administered by Genesys, a global leader in customer experience solutions, and is recognized by industry professionals and employers worldwide.
The Genesys PC-CIC-Core Exam is an industry-recognized certification that is highly valued by employers in the contact center industry. This certification is an essential prerequisite for professionals who wish to take on leadership roles in contact center operations or pursue advanced career opportunities in the field of customer experience management. The exam is designed to evaluate the candidate's understanding of the PureConnect: CIC Core platform's functionalities and the ability to apply that knowledge to real-world scenarios. The certification is valid for two years and can be renewed by passing the re-certification exam. Overall, the Genesys PC-CIC-Core Exam is an excellent option for professionals who wish to enhance their skills in contact center management and demonstrate their expertise in using the PureConnect: CIC Core platform.
NEW QUESTION # 23
You have created a wrap-up code called "Information" that agents will assign to the appropriate calls. The next step is to assign the wrap up code to the appropriate people so that they can access the wrap-up code from the CIC Client or interaction/Desktop Connect.
In what container are wrap-up codes assigned?
- A. User
- B. Workgroups
- C. Skills
- D. Wrap-up Codes
Answer: D
NEW QUESTION # 24
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?
- A. Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
- B. All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
- C. From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.
- D. From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
Answer: D
NEW QUESTION # 25
You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?
- A. System Manager
- B. Interaction Administrator
- C. Event Viewer
- D. IC Business Manager
Answer: D
NEW QUESTION # 26
What is a View in Interaction Center Business Manager?
- A. Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
- B. Views provide a way to manipulate the configuration of agents and workgroups.
- C. Views are only used to set alerts within Interaction Center Business Manager.
- D. Views contain the system and custom workspaces.
Answer: A
NEW QUESTION # 27
You need to import a list of phones into the Managed IP Phones container.
What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)
- A. Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.
- B. Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.
- C. Use an existing .CSV file that you have available.
- D. Create a managed IP phone template for the correct phone model.
Answer: A,D
NEW QUESTION # 28
You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
Where would you make this assignment?
- A. Under Administrator Access on the Security tab for the Default User.
- B. Under Dial Plan in the Phone Number configuration.
- C. Under Manage Classifications in the Phone Number configuration.
- D. Under Access Control on the Security tab for the Default User.
- E. Under Security Rights on the Security tab for the Default User.
Answer: D
NEW QUESTION # 29
If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?
- A. An agent could receive up to 2 chats at once.
- B. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.
- C. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.
- D. An agent could receive up to 3 chats at once.
Answer: A
NEW QUESTION # 30
You are configuring an email schedule in Interaction Attendant.
How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?
- A. Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.
- B. Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.
- C. Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.
- D. Select the mailbox in the Default Schedule for the selected E-mail Profile.
Answer: A
NEW QUESTION # 31
What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)
- A. DNIS
- B. ANI
- C. Time
- D. Line
- E. Date
- F. Priority
Answer: A,B,D
NEW QUESTION # 32
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
- A. The Managed IP Phones Assistant in the Managed IP Phones container
- B. The Managed IP Phones Assistant in the Stations container
- C. The Stations Assistant in the Managed IP Phones container
- D. The Station Assistant in the Stations container
Answer: B
NEW QUESTION # 33
Match the Interaction Attendant element with the best description.
Answer:
Explanation:
NEW QUESTION # 34
You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?
- A. Create text messages and send them to each agent so they can copy and paste them when needed.
- B. Have each agent copy and paste their initial chat message into a text file so they can access it again later.
- C. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
- D. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
Answer: C
NEW QUESTION # 35
You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?
- A. Agent Transfer
- B. Menu Transfer
- C. External Transfer
- D. Group Transfer
Answer: D
NEW QUESTION # 36
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)
- A. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
- B. Require that passwords be at least 4 digits long.
- C. Randomly generate initial passwords for new users
- D. Disconnect the remote access cable.
- E. Force new users to change their password the first time they log in
Answer: A,C,E
NEW QUESTION # 37
You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?
- A. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.
- B. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
- C. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
- D. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.
Answer: C
NEW QUESTION # 38
You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?
- A. Interaction Attendant
- B. System Manager
- C. Interaction Administrator
- D. Interaction Center Business Manager
Answer: A
NEW QUESTION # 39
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