[2023] Use Valid New Field-Service-Lightning-Consultant Questions - Top choice Help You Gain Success
Field-Service-Lightning-Consultant Exam Practice Materials Collection
To become a Salesforce Certified Field Service Lightning Consultant, candidates must pass the certification exam. Field-Service-Lightning-Consultant exam consists of 60 multiple-choice questions and must be completed within 105 minutes. Candidates must achieve a score of at least 68% to pass the exam. Field-Service-Lightning-Consultant exam can be taken online or in-person at a testing center. Candidates who pass the exam will receive a certificate and a digital badge that they can use to showcase their expertise in Field Service Lightning.
NEW QUESTION # 29
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- B. Create the work skill using setup. Manually assign the skills to service resources
- C. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
- D. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
Answer: B,C
NEW QUESTION # 30
A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?
- A. Emergency
- B. Fill-in schedule
- C. Appointment booking
- D. Get candidates
Answer: A
NEW QUESTION # 31
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?
- A. Location Management
- B. Service Territories
- C. Geotracking
- D. Territory Management
Answer: B
NEW QUESTION # 32
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a custom Price Book specific to each country.
- B. Utilize a standard Price Book specific to each country.
- C. Utilize a custom Price Book with pricing rules applied.
- D. Utilize the standard Price Book with pricing rules applied.
Answer: A
NEW QUESTION # 33
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
- A. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
- B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.
- C. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.
- D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
Answer: A
NEW QUESTION # 34
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
- A. F5L Dispatcher License
- B. FSL Admin License
- C. FSL Agent License
- D. FSL Resource License
Answer: C
NEW QUESTION # 35
Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?
- A. Products to Accounts
- B. Assets to Products
- C. Work Orders to Assets
- D. Work Orders to Products
Answer: D
NEW QUESTION # 36
Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)
- A. Create Multiple Work Orders Line Items per service.
- B. Select the relevant Work Types for each Resource.
- C. Use Work Types with Required Skills.
- D. Assign the appropriate Skills to Resources.
Answer: C,D
NEW QUESTION # 37
universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.
How should a consultant implement the requirement?
- A. Set the individual technicians as capacity-based service resources.
- B. Create the individual technicians as service crew members.
- C. Create the contractor manager as a crew service resource.
- D. Set the contractor manager as a capacity-based service resource.
Answer: D
NEW QUESTION # 38
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- B. Assign Contractor 1 as a Preferred Resource.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 2 as an excluded Resource.
Answer: A
NEW QUESTION # 39
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
- A. Enable Drip Feed Dispatching in Field Service Settings.
- B. Set the Service Appointment to Dispatch in Field Service Settings.
- C. Set the Number of Services to Drip Feed on the Service Territory.
- D. Enable Sharing of Dispatched Service Appointments.
Answer: A,C
NEW QUESTION # 40
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?
- A. Mark installed asset as "shipped" - create a new product - relate the product to the asset
- B. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"
- C. Mark installed asset as "obsolete"- create a new product - related the product to asset
- D. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"
Answer: D
NEW QUESTION # 41
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
- A. Aerial Routing
- B. Service Resource Dashboard
- C. Street-level Routing
- D. Service Appointment Reports
Answer: D
NEW QUESTION # 42
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
- A. Mobile Locations
- B. Warehouse Locations
- C. Products Consumed
- D. Inventory
- E. Products Required
Answer: A,C,E
NEW QUESTION # 43
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?
- A. Utilize Triggers to send emails to relevant users.
- B. Utilize Schedules Jobs from the Field Service Admin app.
- C. Enable Notifications in Field Service Settings.
- D. Enable Push Notifications in the Service Console app.
Answer: C
NEW QUESTION # 44
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Establish a Preventative Maintenance program for their install base.
- B. Integrate IoT data from their install base to detect asset issues.
- C. Review existing contracts for obsolete provisions and requirements.
- D. Launch a feedback survey to their install base and follow up on results.
Answer: A
NEW QUESTION # 45
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?
- A. Use Assets and Products to track the price.
- B. Use Opportunity Line Items and Price Books to track the price.
- C. Use a custom object to model the Work Order pricing and price.
- D. Use Products and Price Books to track the price.
Answer: A
NEW QUESTION # 46
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?
- A. AppCreate Products and Price Book Entries.
- B. Create Work Order Line Items with Products.
- C. Apply Price Book to the Work Order.
- D. Create Account-wide Discounts.
- E. Apply Promotion to the Work Order.
Answer: A,B,C
NEW QUESTION # 47
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Salesforce Field-Service-Lightning-Consultant Certification Exam is designed to test the knowledge, skills, and expertise of professionals who want to demonstrate their proficiency in configuring and implementing the Field Service Lightning solution. Salesforce Certified Field Service Lightning Consultant certification validates that the individual possesses the necessary skills and expertise to provide consulting services to clients and customers on how to optimize their Field Service Lightning implementation. By passing Field-Service-Lightning-Consultant exam, candidates will demonstrate their ability to configure and manage the Field Service Lightning solution, including managing work orders, scheduling, dispatching, and mobile workforce enablement. Salesforce Certified Field Service Lightning Consultant certification is ideal for professionals who have experience in Salesforce and want to specialize in the Field Service Lightning solution.
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