(2026) PASS 1Z0-1064-26 Exam Free Practice Test with 100% Accurate Answers
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NEW QUESTION # 10
Which two options are true about reporting on milestones?
- A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
- B. Administrator-defined milestone data is not included in Analytics.
- C. No standard reports on milestones are provided.
- D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
Answer: B,D
NEW QUESTION # 11
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
- A. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- B. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- C. You have to edit the e-mail template and add HTML code to customize the standard text section.
- D. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
Answer: B
NEW QUESTION # 12
Which statement is correct when describing the process of adding assignment rules from Service Setup?
- A. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
- B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
- C. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
- D. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
Answer: A
NEW QUESTION # 13
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. The queue defined by default is the one assigned to the service request.
- B. The service request assignment will be unpredictable.
- C. The queue defined in the first evaluated rule is always assigned to the service request.
- D. An error will occur; no queue is assigned to the service request.
Answer: C
NEW QUESTION # 14
Which three statements are true about building Digital Customer Service (DCS) applications?
- A. DCS application can be embedded in other sites.
- B. Only one version of a DCS application can be active in production at any time.
- C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
- D. Many DCS applications can be active in production at the same time.
Answer: A,B,C
NEW QUESTION # 15
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
- A. You entered a toolbar height that is not more than 70 pixels.
- B. The only toolbar enabled is the default one, and you must configure at least two.
- C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
- D. The signed-in user does not have the appropriate access privileges to a toolbar.
- E. You have not enabled the Computer Telephony Integration (CTI) service.
Answer: C,E
NEW QUESTION # 16
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Create a Service Request.
- B. Chat with an Agent about a Service Request.
- C. View and edit attachments to a Service Request.
- D. Delete a Service Request.
- E. Add a message to a Service Request.
Answer: A,B,C,D
NEW QUESTION # 17
Which three statements are true?
- A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
- B. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
- C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
- D. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
Answer: B,C,D
NEW QUESTION # 18
Which two steps are needed to create a new business object in Digital Customer Service?
- A. Assign the new business object to a page.
- B. Assign object access roles to an administrative user.
- C. Map a Visual Builder Cloud Service business object to the object API.
- D. Assign the new business object to a new component.
Answer: B,C
NEW QUESTION # 19
Select three correct limits and restrictions when importing data from a file.
- A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- B. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- C. Both create and update operations are available for imported records.
- D. By default, the import starts immediately after it is activated.
- E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
Answer: C,D,E
NEW QUESTION # 20
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- B. DCS is a visual development tool for creating applications in VBCS.
- C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- D. VBCS is a visual development tool for creating applications in DCS.
Answer: A,D
NEW QUESTION # 21
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Roles and privileges
- B. Reports
- C. Icons
- D. Objects
- E. Object workflow
- F. Exports
- G. Fields
- H. Themes
Answer: B,D,F,G
NEW QUESTION # 22
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Languages
- B. Pages
- C. Object triggers
- D. Themes
- E. Templates
- F. Object workflows
- G. UI components
- H. Business objects
Answer: B,C,D,E,F,H
NEW QUESTION # 23
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It allows users to save searches for later reuse.
- B. It is searchable by date range, username, event type, event severity, and event duration.
- C. It is exportable to Excel.
- D. It is enabled by default.
- E. It is available only to authorized administrators.
Answer: A,D
NEW QUESTION # 24
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
- A. It allows edits to dashboard pages.
- B. In includes a preview option for all standard and custom object pages.
- C. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
- D. It requires proper permissions to use the tools and additional permissions to edit the desired object.
Answer: C
NEW QUESTION # 25
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
- A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
- B. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- C. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
- D. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
Answer: B
NEW QUESTION # 26
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
- A. Adjust permissions on all customer's profiles.
- B. Adjust the inbound message filters.
- C. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
- D. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
Answer: C
NEW QUESTION # 27
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. The environment was not provisioned correctly and the service module is missing.
- B. The team members have not established the e-mail feature on the Offerings page.
- C. There are no specific e-mail tasks available.
- D. The team members don't have the Email Administrator Role provisioned.
Answer: B
NEW QUESTION # 28
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Interval
- B. Duration
- C. Available
- D. Time Period
- E. Start/Stop
Answer: B
NEW QUESTION # 29
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