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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) HTTPS
B) HTTP
C) FTPS
D) HTTPS and FTPS

2. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
B) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
C) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
D) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

3. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Microsoft Lync Server are not supported.
B) Agent Desktop does not support co-resident Skype for Business client software.
C) Microsoft Skype Server are not supported.
D) Different Presence client software are supported on Avaya Agent Desktop.

4. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It is the final Invoice that serves as the formal contract acknowledgement.
B) It proposes, communicates, and agrees upon the detailed solution.
C) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D) It documents the details, and quantifies the cost.

5. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) Customer name
B) MAC Address
C) Host ID
D) IP Address

Solutions: