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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A. ACCCM Web Portal
B. Application Server
C. Import Server
D. Database Server
E. Synchronization Server

Question 2

The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A. ws_er
B. ws_portal
C. CRN_CS
D. witness

Question 3

A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A. Multi tenancy Management
B. Call Flow Management
C. Communication Manager Extensions Management
D. IVK Sell Service

Question 4

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A. Allow agents to change their skill assignments.
B. Assign agents into organization chart teams.
C. Assign agentsinto an extension group.
D. Assign agentsinto ACCCM virtual groups.

Question 5

What arc three advantages of the Audit Server? (Choose three.)

A. auditing to a single field level
B. the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
C. the ability to schedule delayed saves during maintenance hours
D. the ability to rollback the CM administration
E. unlimited database entries
F. abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)

Solutions: