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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. What is BlackBerry Protect used for?

A) To backup/restore and issue remote admin commands
B) To manage the user's device and provide additional message service
C) To backup PIM information and manage devices
D) To encrypt the device data remotely

2. What would be the reason that a software update would be presented during the out of box experience?

A) To install any applications specific to the carrier and required by government regulations to allow access to services such as custom music services, billing software and online government sites
B) To apply any software updates released after the smartphone was manufactured and install any region specific files not present in the base software
C) To install the diagnostic software if the owner accepted and enabled the ability of the smartphone to send diagnostic and usage data
D) To install applications that are compatible with the BlackBerry smartphone and listed with purchased applications from App World associated with the BlackBerry ID assigned to the smartphone

3. Which of the following BlackBerry Applications enables users to easily migrate to a new BlackBerry 10 (BB10) device?

A) BlackBerry Protect
B) BlackBerry Link
C) BlackBerry Balance
D) BlackBerry Desktop software

4. Performing a Security Wipe will delete which of the following?

A) All data on the device including any pictures or videos, and downloaded applications
B) All PIM information, pictures or videos but not downloaded applications
C) If work perimeter does not exist then all data but not downloaded applications
D) All data from the work perimeter

5. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A) The time of occurrence and the device logs
B) The location of the device
C) BlackBerry Device Service (BDS) server name
D) Playbook

Solutions: