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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

A) True
B) False

2. Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

A) Disable AI for future calls
B) Archive the queue data
C) Notify supervisors of routing change
D) Enable GPR from the queue config

3. __________ identify visitors based on characteristics like location, browser, device type, etc.
Response:

A) Campaign attributes
B) Visitor attributes
C) Visitor journey attributes
D) Custom attributes

4. Which routing method distributes interactions based on the longest time since the agent last handled an interaction?
Response:

A) Last Agent Routing
B) Most Idle Routing
C) Predictive Routing
D) Standard Routing

5. An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

A) True
B) False

Solutions: