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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user wishes to purchase a specialized application for just one desktop PC that will interact with their cell phone, exchanging critical data for remote access. Which of the following features is the MOST important to consider prior to making the purchase?

A) Software licensing for multiple installations
B) Minimum desktop OS and phone OS requirements
C) Type of memory available in the desktop and in the phone
D) Frequency of the wireless connection between devices

2. An administrative assistant receives a phone call from the IT department asking for personal information to update their records. One of the questions asked is the password to the company's administrative portal. Which of the following is occurring?

A) Helpdesk troubleshooting methodology
B) Shoulder surfing
C) Configuration management
D) Social engineering

3. A user reports their network connection has limited or no connectivity. Which of the following should a technician check FIRST?

A) The APIPA address has the proper gateway
B) The Proxy settings in Internet Options
C) The proper NIC drivers are installed
D) The Ethernet cable is connected properly

4. After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO).

A) Toggle the display using the keyboard shortcut
B) Verify network connectivity
C) Reload the display adapter drivers
D) Change the input mode on the monitor
E) Reboot the operating system

5. A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this?

A) Folder Options
B) Display
C) System
D) User Accounts

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