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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
B) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
C) A consultant should create new permission sets to grant appropriate access to all required objects.
D) The Customer Acquisition Management application cannot support unauthenticated self serve portal users

2. When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

A) Caserdated data
B) Billing related data
C) Contact data
D) Meter reading data

3. An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A) Manage a customer moving out.
B) Set up a payment arrangement.
C) Create a multi-site quote.
D) Manage changes to contract clauses.

4. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
B) Install the "Third Party Pricing Application" DataPack from the Process Library.
C) Duplicate the third-party pricing application prices into the Salesforce Price list.
D) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,

5. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
B) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
C) Work with an external debt collection agency to ensure customers pay their outstanding amount.
D) Use the Create Payment Plan action in the Contact Center Console.

Solutions: