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Facebook Certified Community Manager Sample Questions:

1. A well-known women's fashion brand has a significant online presence and a strong customer base in the 50-65 age group. To attract a younger demographic, the company contracts with a famous designer to launch a new line, which launches in one month.
Which two actions should the community manager take to increase brand awareness? (Choose 2)

A) Ask community members to create a post and tag several friends.
B) Run targeted ads across all the platforms that the brand uses.
C) Invite fashion influencers to promote the new line during a live launch.
D) Start new social media accounts to target the new demographic.
E) Comment on competitor posts so that their community learns about the new line.

2. A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?

A) Review community posts and delete unprofessional content
B) Ask the members to provide profitable ideas for the community
C) Tell members they need to pay to stay in the community
D) Define the brand guidelines for cohesive content in the community

3. The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A) Delete the member's comments and mute them for seven days
B) Remove the member from the group
C) Repost a group rule and mute them for seven days
D) Reply to the member's comment and tag them in the rule post

4. The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.
The community manager needs to ensure this community member does not negatively affect other members.
How should the community manager proceed?

A) Remove the comment with the appropriate rule and explain possible disciplinary actions.
B) Reach out privately to the member to ask if responses from the team are unclear.
C) Block the member from the group to avoid the subject.
D) Invite other members to clarify that the question has been answered.

5. It's April, and Earth Day is approaching. A parenting group has shown interest in sustainability, so the community manager brainstorms new ideas to engage the community.
What are the two most efficient steps for the community manager to take to inform campaign planning? (Choose 2)

A) Conduct a search of sustainability keywords
B) Launch a poll to understand which topics are of interest
C) Review the geographic locations of group members
D) Analyze post themes from the last three Aprils
E) Watch the top three nature documentaries released this year

Solutions: