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GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor - ISO2018LA real prep

ISO2018LA
  • Exam Code: ISO2018LA
  • Exam Name: ISO/IEC 20000-1:2018 - Certified Lead Auditor
  • Updated: Aug 10, 2026
  • Q & A: 0 Questions and Answers

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GAQM ISO2018LA Exam Syllabus Topics:

SectionWeightObjectives
Auditing Principles & ISO 19011 Guidelines20%- Audit principles, independence, evidence-based approach
- Audit program management
- Roles and responsibilities of lead auditor and audit team
Conducting the ISO/IEC 20000 Audit25%- Follow-up on corrective actions
- Audit planning and preparation
- On-site audit activities, evidence gathering
- Identifying nonconformities and observations
- Audit reporting and conclusion
SMS Requirements35%- Context of the organization
- Continual improvement
- Planning and risk management
- Operation and service delivery processes
- Leadership and commitment
- Support: resources, competence, documentation
- Performance evaluation: monitoring, internal audit, management review
Fundamentals of ISO/IEC 20000-1:201820%- Structure and key terms of ISO/IEC 20000-1:2018
- Relationship with other standards (ISO 19011, ISO 9001, ITIL)
- Concepts and scope of service management systems (SMS)

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