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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

A) Incident management
B) Deployment management
C) Service level management
D) Problem management

2. A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?

A) Apply the same approval path to every change
B) Delay all releases until a monthly governance meeting
C) Reject continuous delivery for all regulated services
D) Use change models with different controls based on risk

3. An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
Which activity would MOST contribute to achieving this?

A) Continuous integration / continuous deployment (CI/CD)
B) Chaos engineering
C) DevSecOps
D) A/B testing

4. An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?

A) Chaos engineering
B) Definition of done
C) Continuous testing
D) DevOps Audit Defense Toolkit

5. An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing

A) Automated testing
B) A/B testing
C) Canary testing
D) Blue/green deployments

Solutions: