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PeopleCert ITIL Foundation Exam Reference
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What is the duration of the ITIL Foundation Exam
- Nubmer of questions: 40
- Format: Multiple choices, multiple answers Length of Examination: 60 minutes
- Passing Score: 65%
PeopleCert ITIL Foundation Exam
PeopleCert ITIL Foundation Exam is the entry-level certification providing general awareness of the key elements, terminology, and concepts of ITIL. This exam is suitable for individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an Organization. The certification also applies to IT Professionals who work within an Organization that has adopted ITIL and so need to be aware of and contribute to overall service improvement programmer.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 15% | - Service relationships, service offerings and products - Stakeholders and value co-creation - Value, outcomes, costs and risks |
| Four Dimensions of Service Management | 17% | - Value streams and processes - Partners and suppliers - Organizations and people - Information and technology |
| ITIL Guiding Principles | 15% | - Start where you are - Progress iteratively with feedback - Optimize and automate - Keep it simple and practical - Collaborate and promote visibility - Think and work holistically - Focus on value |
| Key ITIL Practices | 33% | - Service management practices
|
| ITIL Service Value System | 20% | - Service value chain - Overview and purpose - Continual improvement - Governance |
