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Other than the certificates and qualifications, candidates should also ensure their abilities to meet the following criteria:
- The demonstration of familiarity with terminology for IT and comprehend OSA within the circumstances of a certain business environment;
- One ought to have served in the capacity of service management within an environment for a service provider while being responsible for a minimum of one of the management disciplines. These include event management, incident management, problem management, and access management processes. More comprise technical management, service desk, application management, and IT operations management.
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Who Needs ITILSC-OSA Test?
Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
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ITILSC-OSA Exam Details
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Operational Activities | - Monitoring and control activities - IT operations management practices |
| Request Fulfilment | - Standard service requests handling - Request models and workflows |
| Access Management | - Identity and access control principles - Authorization and rights management |
| Event Management | - Event detection and filtering - Event correlation and response |
| Incident Management | - Major incident handling - Incident lifecycle and workflow |
