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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A) Configure advanced routing.
B) Select the Chat check box that is associated with an agent's staff account.
C) Select the Pull Chat check box in the chat profile.
D) Enable the engagement engine.
E) Select the corresponding pull policy.

2. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

3. Which setup sequence is used to give permissions to an individual to access an application?

A) Staff Account > Profile > Navigation set
B) Navigation set > Profile > Staff Account
C) None. No sequence is required.
D) Profile > Navigation set > Staff Account

4. Which two statements are true about chat surveys?

A) You can create a chat rule to pop up a transactional survey at the end of a chat session.
B) You cannot link customer data back to the chat that is submitted.
C) You can send a chat survey only while a customer is on the chat.
D) You can create a chat rule to email a transactional survey to a customer after a chat session.

5. Which three events are available with the JavaScript API?

A) onrefresh()
B) ondataupdated()
C) enclose ()
D) onbeforesave ()
E) aftersave()
F) onsaveclose ()

Solutions: