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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Design | - Challenge framing and problem definition
|
| Tools and Artifacts | - Salesforce platform capabilities
|
| Intangible Deliverables | - Communication and visioning
|
Salesforce Certified Platform Strategy Designer Sample Questions:
1. Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?
A) User Acceptance Testing
B) Global Trend Analysis
C) Consequence Scanning Workshop
2. An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?
A) Financial
B) Services Cloud
C) MuleSoft
3. Poll results reveal consumers would like to be future-ready through more inclusive products and experiences.
What should the strategy designer intentionally do to drive this outcome7
A) Set customer acquisition targets for diverse audiences.
B) Design with exclusion experts.
C) Increase the design timeline.
4. Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away free merchandise, which key business criteria should be ensured?
A) Desirability
B) Viability
C) Feasibility
5. A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration What is a key objective the team should focus on?
A) Have the final say in all intra-departmental decisions.
B) Unify all organizational tech stacks under one platform
C) Create a single enterprise-wide digital governance model.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
