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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workspace Administration | 9% | - Workspace creation and approval process - Workspace visibility and configuration - Multi-workspace architecture design |
| Topic 2: Channel and User Group Administration | 28% | - Archiving and deletion policies - Channel types and management - User group creation and administration |
| Topic 3: Security | 15% | - Audit and monitoring - Data protection and retention policies - Security governance and compliance |
| Topic 4: App Administration | 10% | - Integration management - Workflow Builder usage - App installation and configuration |
| Topic 5: Enabling Slack Success | 15% | - Optimization and training - Analytics and usage measurement - Adoption strategy and best practices |
| Topic 6: User Lifecycle Management | 14% | - Guest account management - User provisioning methods - Authentication and access control |
| Topic 7: Fundamentals | 9% | - Workspace and organization settings and dashboards - Slack paid plan features - User roles and responsibilities |
Salesforce Certified Slack Administrator Sample Questions:
Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.
How should Shonda address this request?
- A. Direct Brian to the "Customize Slack" page, where he can delete or replace the inappropriate emoji.
- B. Navigate to the "Customize Slack" page and disable the addition of custom emoji, which will also remove existing custom emoji.
- C. Navigate to the "Customize Slack" page, where Shonda can remove the custom emoji.
- D. Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.
Correct Answer: C 🗳️
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You're in charge of a Slack Enterprise Grid workspace design for your company.
Your teammates provide dozens of suggestions about how the workspaces should be created to provide the best user experience.
Which approach should you choose?
(Select the best answer.)
- A. Define organization policies to prevent workspaces from differing from corporate standards.
- B. Create the minimum number of workspaces to meet your users' needs to limit context switching.
- C. Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.
- D. Ensure the workspace design is loosely defined so that it can easily change over time.
Correct Answer: B 🗳️
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Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?
- A. Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.
- B. Start a new group DM with only the new members of the team.
- C. Convert the group DM to a private channel, and then invite the new members.
- D. Continue using the group DM, and invite the new members to it.
Correct Answer: C 🗳️
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Which plan(s) support(s) customizable message and file retention features?
- A. Business+ and Enterprise Grid
- B. Enterprise Grid only
- C. Free, Pro, Business+, and Enterprise Grid
- D. Pro, Business+, and Enterprise Grid
Correct Answer: D 🗳️
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Pawnee Technologies is a global cloud software company that uses Slack Enterprise Grid to communicate and collaborate. You're a Slack Workspace Admin for your company's External workspace where your team collaborates with external partners. Today you're onboarding a new team member who will need to log in and join your workspace. You receive a direct message (DM) from them reporting a problem. While they had no issues joining the Global and Social workspaces, they report that Slack isn't giving them an option to join the External workspace, even though it shows up when they search for it.
Why is the new hire unable to join your workspace?
(Select the best answer.)
- A. The workspace requires an invitation from the Workspace Admin to join.
- B. The workspace requires approval from the external partner for new members to join.
- C. The workspace requires the new member to request to join.
- D. The Workspace Admin must add the new hire as a Single Channel Guest to the workspace.
Correct Answer: A 🗳️
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