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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A) Task over the incident
B) Confirm the incident
C) Respond to the requestor
D) Forward the incident to the provider

2. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Corporate customers
B) Individual customers
C) Group customer
D) Competitors

3. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Registered product
B) object
C) Warranty
D) Product
E) Text

4. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A) Upload Microsoft excel worksbook to SAP Cloud for Customer
B) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
C) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
D) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets

5. Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?

A) Activity
B) Campaign
C) Ticket
D) Promotion

Solutions: