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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact center Select
C) Avaya Outbound contact Express

2. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They are priced for midsize businesses
B) They can be deployable in hours instead of days
C) They offer flexible deployments - using either a dedicated server or running within a virtualized environment
D) They offer callers an option to provide feedback at the end of their call

3. Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

A) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
B) The Partner should report the matter to their own management.
C) The Partner should ask Avaya to pay the money to get the payments released.
D) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.

4. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The business believes that contact center capabilities are essential
B) The business lacks technical knowledge
C) IT is the buyer or strong influencer
D) The CEO/Owner is most likely the buyer
E) The business applies technology to address a business problem

5. Which are four objection types that one may encounter when speaking to prospects? (Select four.)

A) Competitive Price Objections
B) Budget Objections
C) Category Objections
D) Core Platform Objections
E) Integration Objections

Solutions: