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NEW QUESTION 59
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have business rules configured
- B. You must have Auto-release of assignments
- C. You must have moment-sets defined equipment
- D. You must have a portal user account
- E. You must have Equipment records against your account
Answer: C,D,E
NEW QUESTION 60
What does a report template contain? Note: There are 3 correct answers to this question.
- A. Translation Files
- B. Output Templates
- C. Style Files
- D. Integration files
- E. Images
Answer: A,C,E
NEW QUESTION 61
Which Actions are available for a Service Techncian with in an activity report? Note: There are 3 correct answers to this question.
- A. Edit Business Partner
- B. Create Effort
- C. Add Smartform
- D. Create Equipment
- E. Send as E-mail
Answer: B,C,D
NEW QUESTION 62
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Pie
- B. Column
- C. Area
- D. Scatter
- E. Line
Answer: A,B,E
NEW QUESTION 63
How are Labels used within the Smart forms and Feedback Module? Choose the correct answer.
- A. To add a label to be used as reference by the Field Engineer
- B. To act as a reference for generating a Smart form Report
- C. To identify the elements in the smart form.
- D. To Filter the list of Smart forms.
Answer: D
NEW QUESTION 64
You are a consultant who needs to explain the Reserved material features of SAP Field Service Management? Which statements can you use to describe the capabilities of reserved material? Note:
There are 2 correct answers to this question.
- A. A planned can create service calls with reserved materials from an integrated ERP system
- B. You can approve consumed reserved materials in Time and Material Journal
- C. The system will update the Inventory count of reserved materials in standalone scenario.
- D. You can plan and reserve materials in both Web and Mobile applications
Answer: A,D
NEW QUESTION 65
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.
- A. Use a checklist
- B. Use a Business Rule
- C. Use a workflow
- D. Use a Filter
Answer: D
NEW QUESTION 66
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. QR Codes
- B. Workflow assignments
- C. Moment-sets
- D. Branding
Answer: A
NEW QUESTION 67
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from the Smart form page
- B. Create a follow up activity from within the Service call.
- C. Create a follow up activity from the Expenses page
- D. Create a follow up activity from the Efforts page
Answer: B
NEW QUESTION 68
What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.
- A. Delete
- B. Read
- C. Update
- D. Create
Answer: B,C
NEW QUESTION 69
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.
- A. Smartform
- B. Checkout Report
- C. Service Call
- D. Business Partner
Answer: A,B
NEW QUESTION 70
What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.
- A. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- B. Online capabilities help you to capture electronic signatures
- C. Smart forms help you structure your service processes
- D. QR code scanning helps you to easily identify the affected Appliance
Answer: A,D
NEW QUESTION 71
What statements are correct regarding company types? Choose the correct answer.
- A. Usage of ERP Master data in ERP scenario
- B. Inventory Management can be used in standalone scenarios
Answer: A
NEW QUESTION 72
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By opening the Service assignments.
- B. By adding a checklist
- C. By Setting the relevant workflow step
- D. By navigating to the address on the Service assignments.
Answer: C
NEW QUESTION 73
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.
- A. Worktime pattern
- B. Missing Skills
- C. Booked assignments
- D. Availability Status
Answer: B,D
NEW QUESTION 74
What is the purpose of visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A. It is used to hide specific elements
- B. It is used to change smartform mode from development tab
- C. It is used to hide a smartform from the mobile devices
- D. It is used to hide specific chapters
Answer: A,D
NEW QUESTION 75
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Review
- B. Delete
- C. Approve
- D. Close
- E. Release
Answer: A,B,C
NEW QUESTION 76
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