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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A) Avaya SBCE Corporate and Standard Licenses
B) Avaya SBCE Standard and Advanced Licenses
C) Avaya SBCE Corporate License
D) Avaya SBCE Standard License

2. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) CM Server Separation
B) Multiple Servers with Single VMS
C) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
D) Multiple Server - Multiple VMS

3. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A) Application Servers
B) Media Processing Platform
C) Experience Portal Manager
D) IX™ Orchestration

4. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A) Avaya Aura® Elite Multichannel
B) Avaya Call Management System
C) Avaya Intelligent Customer Routing
D) Avaya IX™ Workforce Engagement

5. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) Public Delivery
B) Hybrid
C) CPaaS Delivery
D) Private Delivery

Solutions: