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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Infrastructure & Requirements Gathering | 25% | - Customer business and productivity requirements - Application integration and capacity planning - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and readiness |
| Topic 2: Implementation & Configuration | 35% | - Licensing, feature activation, and system setup - Avaya IP Office system deployment - Voicemail, messaging, and unified communications - User configuration, dial plan, and routing |
| Topic 3: Network & Telephony Integration | 20% | - Security and access control - SIP trunking and PSTN connectivity - LAN/WAN connectivity and QoS |
| Topic 4: Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - System monitoring and routine maintenance - Fault isolation and issue resolution |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
- A. Embedded Voicemail code is set.
- B. Add names to the system directory.
- C. Users need to record their names.
- D. Configure Dial By Name action off Auto Attendant.
Correct Answer: A,D 🗳️
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
- A. One backup per system
- B. Not a supported feature
- C. Limited to the number of systems in an SCN
- D. There is no limit.
Correct Answer: A 🗳️
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
- A. The 5420 DS is corrupted and must be replaced
- B. If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
- C. The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
- D. Start the IP Office Manager application.
- E. The 5430 DS is no longer supported.
Correct Answer: D 🗳️
An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
- A. time server
- B. net time
- C. get time
- D. time
Correct Answer: B 🗳️
An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?
- A. The telephone MAC address must registered in IP Office.
- B. The telephone firmware requires an upgrade.
- C. The telephone must be changed from SIP to H.323.
- D. The telephone requires an IP 500 control unit.
Correct Answer: D 🗳️
