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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension is concerned with management of relationships with external organizations?

A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people

2. Which role authorizes budget for a service in a service relationship?

A) User
B) Product vendor
C) Customer
D) Sponsor

3. Which of the following is typically used to establish a shared understanding of expected and achieved service quality?

A) Product specification
B) Service level requirements
C) Service level agreement
D) Product and service roadmaps

4. Which BEST describes the relationship between digital services and digital products?

A) Digital services are always based on digital products
B) Digital products are service actions performed by providers
C) Digital products are always based on digital services
D) Digital services and digital products exist independently

5. Why are management practices important for value chain activities?

A) They replace value chain activities with standardized processes
B) They define the organization's purpose and strategy
C) They enable value chain activities by providing the required capabilities
D) They ensure activities are performed in a fixed order

Solutions: