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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
C) a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
D) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

2. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) allows the display of a product hierarchy specifically for service purposes
B) allows use of a simpler hierarchy
C) allows you to use the same product hierarchy as sales
D) requires less work and effort

3. Which two options are true about reporting on milestones?

A) No standard reports on milestones are provided.
B) Administrator-defined milestone data is not included in Analytics.
C) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D) An as-delivered SLA Infolet shows near-overdue and overdue milestones.

4. Which two keyboard shortcuts can be modified?

A) Cancel
B) Save and Continue
C) OK
D) Save and Close
E) Create Service Request

5. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Choose all optional result columns.
B) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
C) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
D) Do not choose any optional criteria columns.

Solutions: