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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What does a Simulate Run action display in maintenance plans?

A) The top 10 objects for which a work ticket would be created
B) A list of all objects for which a work ticket would be created
C) The number objects for which a work tickets would be created
D) A success status to indicate if the maintenance plan run was successful

2. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Business Performance Management
B) Service Request Management
C) Communication for Customer Care
D) Service and Repair

3. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to set up a service agent for an administrator
B) You want to perform fine-tuning activities.
C) You want to restrict drop-down list values for a specific group of users.
D) You want to make custom reports available on the home page
E) You want to standardize system access

4. Which functionality do you use to schedule a preventive service?

A) Maintenace plan
B) Work distribution rule
C) Visit planer
D) Resource scheduler

5. From which of the following lists do you add products to the maintenance items?

A) Product categories
B) Registered products
C) Products from related tickets
D) Product list

Solutions: